Do you require a debit card or credit card when booking an appointment?
Yes we do. The deposit will be held and deducted from your final bill at your visit.
Do you have a cancellation policy?
Yes we do. We need at least a 24 hour notice for no fees to be assessed. Less than 24 hours notice is a fee equal to 1/2 of the appointment booked. No show fee is the full amount of appointment booked.
Do you have a rescheduling policy?
Yes we do. There’s no fee if you reschedule within 24 hours of your scheduled appointment. Anything less than a 24 hour notice will be a charge of your deposit amount. This fee is a credit towards your new appointment but is nonrefundable.
Are you open on Sundays?
Yes, we are! 10 am- 6 pm unless its a holiday, bad weather, or posted.
Do you accept credit cards?
Of course. As long as there is enough money on it to cover your total (plus tip and a burger lol).
Do you accept walk ins?
Of course! We love walk ins. No appointment? No problem.
Do you all charge extra for long hair?
Yes. Our advertised prices are for hair lengths shoulder length and shorter. Check our hair length chart below before your hair appointment for possible additional charges.
How should I prep for my hair appointment?
Please arrive ready for shampoo. Remove all previous styles to avoid take down charges. Come detangled because we will charge a detangling fee if hair is tangled more than normal. This fee is up to the stylist discretion and starts at $20. If you use heavy oils, grease, or coconut oil on a consistent basis, it may stick to your hair shaft. This will interfere with us giving you a silky, bouncy press. Please clean your hair to remove this buildup before service. If you arrive with a lot of buildup and the buildup is still present on the hair after blow dry, you will be charged for an additional shampoo process if you proceed with the press. The additional shampoo does not guarantee all buildup will be removed. Every case is different so please prep your hair properly before your visit. Although we hate adding additional fees, it is required because your appointment time is extended with the extra time it takes the stylists to complete your services. Thank you for your understanding and cooperation.
Do you service kids?
Yes. As long as the child will sit still for the entire service. However, we do have a “NO CHILDREN POLICY” for kids that are not receiving services. Our seating area is limited to clients only.
Do you accept expired Groupons?
Yes. The Promotional value expires 180 days after purchase. Amount paid never expires and will go toward total amount of appointment booked. For example: If you purchased our $53 Silk press, steam hydration and trim Groupon and it expired, the amount of your Groupon does not expire. Your promotional value paid will be deducted from the regular price at the time of your appointment. If the regular price for Silk press, steam hydration and trim equals $105 and you paid $58 for your voucher, you will only pay us $47 ($95-$53) at the time of service. Remember, vouchers are only for new clients on their first visit 🙂
Do you service ki
Do you do services other than silk presses?
Yes. We have an array of services available including Single process color, extensions, cuts and treatments.
How do I change or cancel my order?
Please email us at firstname.lastname@example.org immediately to make changes. We cannot guarantee the order can be modified because of our fast processing. But, we will try our best to accommodate you. Once orders have been processed, refunds aren’t possible. Online exchanges must be emailed to email@example.com and only before the order is processed. In store exchanges are possible within 7 days only. We will not exchange any item that has been colored or altered from its natural state or packaging..
What is the return policy?
All sales are final.
How long does shipping take?
If items are in stock, we ship within 1-2 business days. The shipping option you choose at checkout determines how long it takes for you to receive the item(s).
If items are out of stock, we will notify you as soon as the item arrives and then ship immediately.
Do you ship Internationally?
Yes. Only to Canada at this moment.